Housing Advisor

Housing Advisor

Rickmansworth, Hertfordshire

Job Ref: HA/05

About Us

Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster, along with Elstree and Pinewood a short drive away.

We are now looking for a Housing Advisor to join our team on a full-time basis for a 22 month fixed term contract.

The Benefits

- Salary of £30,765 - £32,352 per annum

- 28 days’ holiday

- A generous employer contribution pension scheme

- Life assurance

- Flexible working

- Career development

- Free on-site parking

- Cycle-to-work scheme

- Discounted leisure centre membership

- Employee volunteering schemes and access to discounted activities and days out

- Shopping and leisure discounts

- Health and wellbeing perks

This is a terrific opportunity for a customer-focused individual with experience of working with the public and an understanding of the needs of those seeking housing assistance to join our friendly team.

In this vital role, you’ll make a difference in countless people's lives by providing vital housing advice and support, ensuring individuals and families have access to temporary accommodation and essential services.

So, if you’re ready to enhance your skillset and help us to make sure everyone has a safe and secure place to call home, then apply today.

The Role

As a Housing Advisor, you will provide a professional, high-quality service to members of the public seeking to engage with our Housing Service.

Acting as the first point of contact for the Housing Options Team, you’ll provide initial housing advice and assessment regarding the procurement and allocation of temporary accommodation.

Liaising with temporary housing customers, you’ll respond to enquiries, engage with housing providers and monitor temporary households to ensure charges and bills are paid.

Additionally, you will:

- Assist with processing online Housing Register applications

- Support customers throughout the Choice Based Lettings (CBL) process

- Ensure the Council’s Home Connections system is kept up to date

- Make referrals to relevant charities and other statutory and support agencies

About You

To be considered as a Housing Advisor, you will need:

- Experience working with members of the public

- The ability to deal with customers in potentially stressful and emotive circumstances

- A realistic understanding of the needs of customers needing housing assistance

- A full, valid driving licence and access to your own vehicle

A basic/enhanced DBS check will be carried out for this post.

The closing date for this role is 3rd June 2024.

Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a new role as a Housing Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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