Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

Your responsibilities will include:

Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.

Take a lead role supporting multiple remote sites personally, working solo.

Connect-up and check hardware for normal operation.

Set-up a suitable desktop environment for users of a standalone or networked PC.

Install all software applications as required.

Perform set-up and checking of networked PC's.

Perform maintenance task for user accounts.

Use simple utilities to change information on the intranet.

Provide a good level of technical expertise to all assigned customer networks,

To use our ticket-based system to manage and resolve problems.

To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.

Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.

To do complete our regular checks on our client systems., An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.

Exceptional career development and advancement opportunities including Microsoft/Apple training.

Opportunities to gain experience in high level IT projects.

The potential to progress to the senior levels of our management team.

A remuneration scale that encourages and rewards progression and improvement.

25 Days Holiday (loyalty service holiday scheme).

Sage Benefits.

Experience in a helpdesk or support environment.

Microsoft Server Skills are desirable.

Professional and polished communication skills.

Experience in the education sector is desirable but not essential.

Must have a clean and valid DBS disclosure.

Keen desire to learn and expand on your existing knowledge/ skills.

We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area.