Service Coordinator

We are looking for a Service Coordinator to join our team, you would be the first point of contact for all customer inbound enquiries, coordinate with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI's.

If this sounds like you, keep on reading!

As a Service Coordinator, some of your key duties and responsibilities include:

Be the first point of contact for enquiries, queries and disputes via phone and email

Populate and maintain effective planner to ensure works are completed on time

Proactively manage all "units down" to ensure they are returned to service in line with expectation

Speak with engineers daily via phone

Ensure all customer concerns are logged using appropriate process

Ensure engineers work sheets are processed and sent to customer with invoice as required

Manage purchase order numbers to ensure suppliers and customer invoices are paid

Manage customer portals and ensure they are up to date and compliant

Source parts when required for service repairs and preventative maintenance jobs

Review and raise credits when required within authorisation limits

To produce contract specific reports and participate in review meetings where required to analyse current service measures and performance

What we are looking for;

Ensure business values and processes are adhered to

Ensure you comply with all required Safety, Health, Environmental and Quality processes

Good communication skills and the ability to work on your own initiative

Computer Literate including all MS Office Applications

Strong organisational, process and project management skills Previous experience of a customer service role advantageous

Excellent written and oral communication skills

Excellent telephone manner and technique

Able to work both in a team or individually

Good telephone manner and ability to handle calls from customers at all levels

Ability to complete high volume of work activity

2.5 out of 5
Solihull B91
£27,500 - £32,500 a year - Full-time, Pulled from the full job description

• Company pension


• Private medical insurance


• Sick pay


 

Full job description

Permanent

Full Time Monday - Thursday 08:30am - 17:00pm and Friday 08:30am - 16:30pm

Come and join our Whale Family!, Competitive company pension scheme

Life cover of 4 times your salary from day 1 of employment

Private medical insurance (BUPA)

Comprehensive bonus structure

Opportunity to join share ownership scheme

Generous sick pay