Senior Manager - Global Operations - Web Services

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.
About the Global Marketing Services Team
The Global Marketing Services team sits within the Global Marketing function at Haleon and is primarily responsible for centrally delivering shared services and enabling priority marketing capabilities to support of global Categories and local Business Units.
In addition to Production and Digital Governance, the Marketing Services Operations team is responsible, in close partnership with Haleon Data & Technology teams, for martech-enabled services across audience, media, content and experience domains.
The Role
The Senior Manager, Operations - Web Services is responsible for global service enablement within the Experience domain, specifically Haleon's Web Estate. Reporting into the Director, Global Operations - Experience Services, this role supports the central strategy, experience design and executional support for all of Haleon's brand.com properties and other select web-based enterprise properties in close partnership with a Global Data & Tech Product Manager. They will also play a key role in helping to shape and deliver Haleon's approach to personalisation, privacy, accessibility, and tag/cookie management among others.
Key Responsibilities

• Strategic Guidance - support the Director, Experience Services and Data & Tech Product Owner in defining the strategy and product roadmap for Haleon's global Web Estate.


• Stakeholder Management - partner closely with Brand Managers, Digital Leads et al in the BUs and Global Categories to understand their needs to inform product visions, strategies, features, and priorities. Also, partner with them to on the implementation and onboarding of those same capabilities.


• Project Management - on budget, on-time, high quality delivery and global roll-out of key cross-functional Web-related initiatives that deliver the desired KPI's.


• Partner Management - nurture the relationship, lead the day-to-day engagement and manage the performance of key external service partners that support Haleon's Web Estate. Drive continuous improvement initiatives to enhance the quality and reliability of partner delivery, holding teams accountable for meeting Haleon standards.


• Operational Support - manage the set-up, access and support of relevant internal and external enabling MarTech systems, identifying strategies to improve operational efficiency and streamline processes. Leads adherence to Haleon digital governance practices and compliance audit issues resolution.


• Measurement & Analysis - ongoing measurement and analysis of the web estate to guide internal teams and external support partners in the delivery successful delivery of strategic goals and KPI's.


• Subject Matter Expertise - be the internal expert for Haleon's Website capability, process, standards and related support services. Educate and inspire marketeers with Web best practice to continuously optimize marketing effectiveness.
  
  University Degree, ideally in Computer Science, Marketing or Business


• 8+ years' experience digital marketing on the agency, consultancy or client side with at least 2+ years of Web/CX specific experience


• 2-4 years Product Management (or similar) experience leading cross-functional teams in the delivery of global solutions using agile methodologies


• Strong understanding Customer Experience and Web Development trends, best practices and enabling technologies


• Proven track record of service-oriented, value-based and data-driven approach to meeting stakeholder needs and KPI's


• Excellent communication and presentation skills, with an ability to design and develop playbooks and training materials for a global audience


• Self-motivated and driven to deliver successful business outcomes in globally matrixed organizational structure


Preferred Qualifications

• Previous experience of working with FMCG brands and/or healthcare brands


• Previous experience of working with in a global role supporting local markets


• Experience with Adobe Experience Manager or similar CMS solutions


• Experience with Google Analytics and web performance analytics platforms


• Experience in delivering projects of a global scale


• Experience in supplier management and process improvement
  
  Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/


At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.