Operations Manager, Underwriting

Fixed Term
Build a brilliant future with Hiscox
This is a 12 month fixed term contract position and an exciting opportunity to join our fast paced reinsurance operations team within the Hiscox Re & ILS business. As a 'reinsurer' our business insures other insurance companies against losses, whether that's covering against natural catastrophes, property risks, cyber claims or something even more specialist. Our operations team sit at the centre of these processes and you will actively contribute to ensure our business runs at maximum efficiency in line with our procedures and service level agreements.
The role:
Step into a role where your input truly counts. We're in search of a self-motivated individual with a passion for efficiency and a keen eye for detail, well-versed in navigating the bustling environment of Lloyd's operations. You will be at the core of our operations, collaborating closely with stakeholders from across the organisation to streamline processes and help the team surpass service level expectations. This is an opportunity to be part of a supportive team where your insights are valued and you will be given the tools and support to quickly integrate with the team.
What you'll be doing:

• Leadership: Direct oversight of a dedicated Operations Analyst and Operations Technician based in our London office.



• Support Management: Serve as the primary point of contact for the Underwriting Operations Manager, offering support in daily tasks and helping oversee larger-scale project deliveries.



• Operational Excellence: Provide operational assistance across various departments within Hiscox Re, offering timely resolution to inquiries and actively monitoring trade entry systems to ensure accuracy and completeness of risk information.



• Workflow Optimisation: Proactively manage workflow processes, collaborating with team members to ensure timely completion of tasks, including overseeing the syndicate month-end operations.



• Reporting and Efficiency: Generate internal reports promptly and accurately to meet the needs of stakeholders, while contributing to operational efficiencies through process improvements and change management initiatives.



• Performance Monitoring: Monitor daily operational performance and underwriting controls, ensuring adherence to Service Level Agreements (SLAs) and governance policies.



• Strategy Implementation: Play a key role in communicating and executing the Hiscox Re & ILS Operations strategy, aligning efforts with broader organisational goals.



• Continuous Improvement: Demonstrate a commitment to understanding and enhancing operational processes, actively seeking opportunities for improvement.



• Stakeholder Communication: Engage with underwriters, brokers, and other stakeholders to address and resolve operational challenges in a timely manner.



• Regulatory Compliance: Adhere to established procedures and service standards to ensure compliance with regulatory, corporate, and operational requirements.



• Audit Support: Provide necessary information to internal and external auditors in a proactive manner, facilitating smooth audit processes.



• Team Collaboration: Offer proactive support to analysts and technicians within the operations team, fostering a collaborative and high-performing work environment across London and Bermuda offices.
  
  Relevant Experience: Previous experience in a busy operations environment, especially within the Lloyd's Market.


• Attention to Detail: Strong numerical skills with a sharp eye for detail.


• Tech Skills: Proficiency in Excel and experience with reporting software.


• Project Experience: Ability to contribute to process efficiency projects successfully.


• Time Management: Capacity to manage multiple tasks and meet tight deadlines.


• Self-Reliance and Team Spirit: Comfortable working independently or collaboratively to achieve goals.


• Communication: Clear and confident communication skills to interact effectively at all levels.


• Adaptability and Willingness to Learn: Flexible approach to work and openness to taking on new responsibilities.


Our nice to haves

• Strong experience with reporting software such as Power BI/Tableau


• Relevant insurance industry professional qualification (e.g. ACII)
  
  At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.


We have also learned that working life doesn't always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance.
This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.