Neighbourhood Response Officer - Flexible working - Cheshire

We're looking for confident, customer focused Neighbourhood Response Officers to join our team in the North. In a nutshell, you'll ensure that our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour.

To provide a customer facing service to a patch of properties in the Northwest - covering mainly Cheshire East and Cheshire West areas but also offering support to the other Neighbourhood Response officers across the whole of the Northwest.

Approx. 200 properties in the patch in Cheshire

Carrying out customer visits on behalf of central teams including, gas visits, arrears visits, Sign ups, Tenancy breaches, tenancy reviews and Mutual Exchanges etc.

The role will involve travel across various estates so the successful candidate must be able to drive and have access to their own vehicle. The candidate may be asked to cover other patches (Warrington, Bolton, Manchester).
Must have IT skills to upload reports and be no more than 45 minutes to 1 hour from location.

One year experience as housing office or housing environment (transferable skills).

Working collaboratively with other teams, external agencies and residents, you'll ensure that Neighbourhoods are clean and safe, identify improvements, carry out fire risk assessment, estate inspections and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.