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Import & Export Linehaul Team Leader

DB Schenker

Import & Export Linehaul Team Leader

£33000

DB Schenker, Nuneaton, Warwickshire

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 20 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f9f0d1c4864a478e91f21697ddd2dd24

Full Job Description

  • Introduce metrics for evaluating team performance and service quality to drive continuous improvement.

  • Ensure efficient response to customer issues and complaints, fostering satisfaction and loyalty.

  • Collaborate closely with departments, hauliers, and partners to ensure seamless operations.

  • Utilize in-house systems for shipping documentation and prepare customer activity reports.

  • Manage a team of Customer Service Operators, overseeing job costing and month-end reporting.


  • Reporting of KPIs into X -site meetings.

  • Monitor and action generic email boxes.

  • Managing the planning of export linehaul trailers to IE and EU.

  • Managing the data transfer of inbound trailers from IE and EU.

  • Working with and monitoring terminal inventories daily.

    Previous supervisory experience.

  • A passion for service excellence and commitment to meeting customer needs.

  • High levels of energy, sound judgment, and determination to achieve with a sense of urgency.

  • Excellent communicator with strong relationship management skills.

  • Effective problem solver, capable of resolving conflicts and taking ownership.

  • Attention to detail in managing processes and documentation.

  • Ability to mentor and develop team members.

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

    Full training and continuous professional development to ensure compliance with regulatory requirements.

  • Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.

  • 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.

  • Explore various career paths and take advantage of development opportunities within our organisation.