Customer Services Advisor (Repairs) - Oldham, Greater Manchester

Hours: 35 hours per weekShift Pattern: Monday to Friday between the hours of 8.00am - 5.00pm, 7 hours per dayWe are currently looking to recruit a Customer Services Advisor (Repairs) to join our team here at Housing 21.Within the role you will provide an effective, efficient and responsive customer service to tenants and staff in Oldham PFI. The successful candidate will be receiving and dealing with repair reports and carrying out associated tasks in delivering a high quality repairs service.Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.We'd love to meet you!What we're looking forThe essential requirements for the role include:Experience working in a front line customer interface environmentEducated to GCSE standard or equivalent through training and / or experienceExperience working in a property services or repairs related field

(desirable)Experience using repairs reporting software (eg. Propellor of ROCCS) (desirable)Experience working with customers with communication and/or cognitive impairment such as dementia (desirable)Why us?We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.Closing date for applications 2 JuneDue to the nature of this role this advert may close earlier than the closing
date listed and once sufficient applications have been received. Please apply early to avoid disappointment.