Customer Service Advisor

Then come join us as a Customer Service Advisor based in our office in Norwich city centre where you'll have the benefit of working Monday - Friday, between the hours of 9am - 6pm and 1 in 3 Saturday mornings working from home once training is completed. No experience necessary as we will provide you with full training! You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers - Towergate, part of The Ardonagh Group.

We're committed to providing the support you need to thrive, ensuring you step into your role with confidence. But it doesn't end there - your journey continues with ongoing development opportunities as we invest in your career growth with us in the Insurance industry.

So, what does the role of a Customer Service Advisor here involve?

• Providing great customer service to new and existing customers over the phone, so having attention to detail, and the ability to learn quickly, plus a positive attitude is a must.


• Processing correspondence, renewals activity and new business quotations with thorough attention to detail, maintaining a high level of accuracy.


• Meeting commercial and team targets and KPI's by maximising business and service opportunities.


• You will need to enjoy working in a fast-paced team. We work hard, help and support each other and we're driven to achieve all our team goals and objectives…all whilst having a lot of fun!
  
  With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We're community brokers and risk experts backed by the scale and spirit of the UK's largest independent broker. We've got big ambitions for the future - join us for the journey and make your mark on the local community.
  
  In return you will be welcomed and supported by our Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:


· Holiday entitlement of 26 days plus bank holidays.
· Opportunity to progress your career across the entire Ardonagh family.
· Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry.
· Pension scheme for when you feel it's time to retire.
· 24-hour support for physical and mental wellbeing.
· 1 days paid volunteering day to give back to our communities.
· The Spotlight Awards, where we shine a light on the brightest talent across our group.