Customer Experience Coordinator

We're on the lookout for a Customer Experience Coordinator to join us at Lincoln! This is a fantastic opportunity to join our
friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

WHAT WE'RE LOOKING FOR

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient
environment for customers and their pets.

We're looking for someone to join us on a full time basis at the earliest convenience. Our Customer Experience Coordinators are
often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of
the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception
teams, provided through the BVRA (British Veterinary Receptionist Association).

This role requires 19 hours on average over a 4 week period, 4 x 4hour days either morning or evenings and 1 in 4 weekends.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

A little more about us at The Pet Vet Lincoln

You'll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all
passionate about providing the very best care to all animals, day and night. Our Lincoln practice is the newest in our group, and
it's packed with the latest tech to support our teams in doing what they do best. Our colleagues have a broad range of
specialities and many of our team are working towards certificates to enhance their clinical skills and the services we're able to
provide. Our Lincoln team are a really friendly bunch. Check us out on Facebook [https://www.facebook.com/thepetvetlincolnuk]!
We're constantly getting up to all sorts, from appearing on TV (Dog's Behaving Very Badly) to setting up a group-wide fundraising
initiative to walk the equivalent distance between the UK and Ukraine.

BEING PART OF THE PET VET FAMILY

We're part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care
in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We're committed to
creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our
customers feel assured.

We're continually investing in developing our growing team and there's never been a better time to join us!

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus


• Long service recognition


• Income protection


• Compassionate leave


• Surgery discounts