Compliance Administrator

Compliance Administrators will be part of our Compliance Assurance Team, who's function it is to obtain and seek assurance that all statutory compliance requirements are met in relation to properties utilised within the Social Housing Sector.

The role will involve liaising with customers regularly, requesting and chasing Compliance Documentation, which is then checked and verified before the documentation and subsequently a property is approved. This function is an integral part of the property onboarding procedures and also to make sure that properties remain compliant with Health and Safety legislation.

The role will work with other colleagues across the organisation, to meet all compliance requirements, including following escalation procedures where documentation is non-compliant.

The postholder will take proactive steps to liaise with customers in advance of any documentation becoming expired.

Dealing with enquiries from customers by telephone, email and have experience with using computer systems.

Main Duties

• Reviewing property and compliance documentation, taking the necessary steps to ensure processing of new and existing properties in a timely manner


• Proactively requesting updated compliance documents from customers before they are due to expire and follow up urgently any documentation that may have expired, escalating where appropriate


• Ensuring records are kept up to date, and all status updates are accurately captured on our internal systems


• Dealing with enquiries via telephone and email


• Assisting team members and customers with property / document related queries


• Identify areas of non-compliance and provide support / guidance to customers to overcome issues identified


Responsibilities

• You will be an active and effective member of the Compliance Assurance Team, to assist the Compliance Assurance Manager in the delivery of all aspects of the review process


• You will be part of a high performing team and are expected to ensure you work efficiently, continually monitor, and meet your targets and provide a quality service


• You will need to have the aptitude and experience of using technology to input and access information using various IT systems (Excel, Word, databases etc)


• You will be organised and flexible in your approach to work


• To take appropriate action in accordance with the regulatory requirements of building notices, planning applications and housing standards referrals


• To work closely with the connected departments to help address any issues and ensure any operational actions are completed within the agreed SLA


• To manage and respond to internal and external queries relating to compliance.


• To complete regular reviews on compliance of customers and action any for offboarding where persistent failing standards or contractual breaches are identified


• To work with customers to ensure all areas of compliance have been met