Account Manager

As our Junior Account Manager, you will be working alongside our Senior Account Manager (Your Line Manager) to ensure that our clients receive the highest standard of service possible from TYC. You will be responsible for the complete delivery of projects. Key duties will include communicating with clients regularly, gathering client briefs and ensuring projects are delivered on time and within budget and encouraging further sales from the client. Internally, you will be responsible for resourcing and time planning of the creative and strategic teams.

As the first point of contact for clients, you will be responsible for all aspects of account and project management. Key to the role will be assisting clients, resolving issues and implementing changes that strengthen our client relationships.

Key Responsibilities:

• Onboarding new clients and developing working relationshi



• Proactively keeping abreast of our client's brands to seek out new opportunities, generate new briefs and deliver outstanding work



• Supporting Business Development function with writing proposals and tendering/pitching for new business,including presenting proposals to clients



• Clearly articulating briefs into the studio, ensuring the creative team has an understanding of strategy, scope, deliverables, timescales and budgets



• Managing projects through the studio from kick-off to delivery. Ensuring all projects adhere to the agreed workflow and are completed on time, delivered to the client's strategy and budget



• To manage emails, WhatsApp groups and chat channels ensuring that both the Client and TYC team are on top of communications and deadlines



• To manage tracking and reporting of performance to uphold team accountability and promote quality of service



• Keeping documentation and records of client interactions



• Collaborating with multi-disciplinary team in achieving established objectives



• Escalating issues, proactively resolving problems and making critical decisions



• Programme planning of all new jobs and projects in the studio and allocating them to team members from brief to completion into our project planning and time capturing software, streamtime.



• Weekly updates and planning of the team's time, to-do's and action for live jobs in Streamtime, reportingany clashes and issues to leadership for review and support to resolve.
  
  As our Account Manager you will have excellent communication and interpersonal skills along with practical reporting skills further skills needed for the role are:



• Excellent organisational & listening skills



• Excellent communication skills both verbally and in writing, across channels (i.e. email, SMS, chat), with the ability to voice your own opinion



• A can do attitude



• Good project management skills



• Good financial management skills to accurately manage project budgets



• Ability to explain and justify all elements on a creative proposal



• Working knowledge of relevant software, including project management tools, spreadsheets and Salesforce



• Ability to act on customer feedback and provide meaningful solutions



• Ability to compile and present reports to management



• Ability to identify client needs and act upon new areas for growth and increase sales



• Confidence and ability instil confidence within and develop relationships with C-suite clients and important stakeholders across organisational hierarchies



• Ability to thrive in a fast-paced environment, work to and within deadlines and to work across multiple client accounts and projects.


You'll be:


• Spirited, adaptable, friendly, diligent and customer focused



• Enthusiastic about research, strategy and design and create engaging brands, spaces and digital experience



• Passionate about studio life and maintaining a healthy agency culture



• Diplomatic and persuasive in equal measure



• Avid about the creative sector and the world of business



• Driven to provide senior clients with best-practice insights, innovative ideas and advice



• Naturally collaborative and inclusive style, thriving as part of a team environment, whether leading or participating



• Calm and confident manner with exceptional people skil



• Ambitious to push the boundaries and challenge the status quo.
  
  The Yard Creative is looking for a Junior Account Manager to join our growing team and help to continue driving the business forward. As a boutique design agency that 'only works with people who want to challenge a sector' our abilities to see the world differently from others and identify opportunities for our clients is what inspires us. Our clients have already voted TYC as the No. 3Branding design agency in the UK and the Top 50 in the world., TYC is an award-winning, strategic design studio based in London. We are creative catalysts, partnering with people who want to challenge their sector. We are a growing team of passionate creatives who thrive on building great relationships with our clients and expert partners.


What we'll do for you

In exchange for bringing, it every day, we'll ensure you'll be a part of a wide variety of creative challenges, work with Global Brands and entrepreneurs, have exposure to many different aspects of the business and continue to learn every step of the way. We'll support you and believe in you. You'll get a strong work-life balance. You'll be involved in all our cultural activities. Everyone who works at TYC receives a laptop to work seamlessly across our studio, break out or client spaces as well as up to 3 days a week from home as part of our hybrid working policy.

And lastly

You'll be part of an agency whose profits go towards affecting climate, demographic and economic change. At a time when we're all telling our clients to have a bigger purpose, we're leading the way and showing others how it's done.